JW Marriott Indianapolis

Travis checked us in and he was exceptional - just a warm and genuinely kind human. The check-in process was smooth and our room was ready at the expected check-in time. The hotel lobby was incredibly packed, but we didn't feel stressed and Travis didn't seem negatively affected in the least. The hotel was clean, the views were stunning, the room was comfortable, & we never had to wait long for an elevator at all. This is the epitome of what a hotel stay should be - we had a flawless time at JW Marriott and I'll be booking my future stays in Indianapolis here.

The views are fantastic and the rooms are large and well appointed.

The location was perfect and close to everything. The staff were friendly and helpful. The sidewalks were clean from snow and ice plus the valet workers were always present and helpful to unload and load quickly. The beds were extremely comfortable along with the entire room was very clean and tidy. The walkway was great didn't have to walk outside in the winter

King suite with a view from the 24th floor was amazing; room was very clean and everything was up to our standards. The shower had awesome water pressure and the bed was extremely comfortable.

Hotel is very nice and clean. Booking.com didn't communicate with JW Marriott so my reservation wasn't in their system but the hostess was able to book and match the price of Booking.com when it was very busy/booked. Couldn't have been happier with the service.